Support
Need help? Write to support@plarmes.com. We read every message and usually reply within a few days.
Please include your device model, its operating system version, the App version (shown at the bottom of Settings) and, for a bug, what you were doing and the level you were on. A screenshot helps a lot.
How to play
Every arrow on the cube points one way. Tap an arrow to slide it off the cube along its direction. An arrow can only leave if nothing is in its way. If you tap a blocked arrow, it flashes red together with whatever is blocking it, and you lose one of your tries for the level. Clear every arrow to finish the level. Drag to turn the cube, and pinch to zoom.
Frequently asked questions
How do lives work?
You have up to 5 lives. A life is spent when you run out of tries on a level and leave it. A new life arrives every 2 hours, and watching an optional ad makes the wait 1 hour shorter. When you run out of tries inside a level you can also watch an ad to get one more try and carry on right where you are.
How do hints and deletes work?
The bulb shows an arrow that can leave right now. The scissors remove any single arrow you tap, even a blocked one. You get 1 free hint and 1 free delete every 12 hours, up to 2 of each, and an optional ad shortens the wait by 2 hours. A Booster Pack adds 5 of each on top, with no ceiling, and they stay until you use them.
I changed phones, or reinstalled the game, and my progress is gone.
Arrow Cube has no accounts and no cloud save. Your levels, stars, lives and helpers are stored only on your device, so they cannot be moved to a new phone or recovered after uninstalling. Please keep this in mind before deleting the App. Your purchases are different: see the next question.
How do I restore my purchases?
Open Settings → Shop → Restore Purchases while signed in to the same App Store or Google Play account you bought with. This brings back Remove Ads and the Starter Pack. The hints and deletes from a Booster Pack are added to your balance when you buy it and cannot be restored once used or after reinstalling.
I bought something and did not get it.
First try Restore Purchases (above) and make sure you are online. If it still does not appear, email us the order number from your receipt (Apple: the email from Apple; Google Play: the order number starting with GPA) and we will sort it out.
How do I get a refund?
Refunds are handled by Apple or Google, not by us. On iPhone use reportaproblem.apple.com. On Android open Google Play, then your profile, Payments & subscriptions → Budget & history, and choose the order.
I see ads. How do I get rid of them?
Remove Ads removes the banner and the ads between levels. The first 10 levels have no ads between them at all. Optional rewarded ads stay, because you only see them when you choose to.
How do I change my ad privacy choices?
Where the law requires it, Settings → Ad Privacy Choices reopens the consent form. On iPhone you can also change tracking under Settings → Privacy & Security → Tracking. You can reset your advertising identifier in your device’s privacy settings. More in our Privacy Policy.
I am not getting reminders.
Check that Reminders is switched on in the App’s Settings, and that notifications for Arrow Cube are allowed in your phone’s settings. The App only schedules reminders on your device. If your phone restricts background activity (battery saver), it may delay them.
The game closed by itself or something looks wrong.
Please update to the latest version first. If it keeps happening, email us the details listed at the top, including what you tapped just before. If you can, tell us whether it happens on a particular level.